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General Information
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Reception Desk 
It is 24 hours service. Please dial 9.
Bellboy / Porter
Please call the reception desk.
Baby Food
Please contact the reception desk at least one day before to arrange meals for infants.
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Chambermaids
The chambermaids will clean your apartment daily, except Sunday.
Towels will be changed every two days and bed linen every three days.
Checking-out Time
The check-out time is at 10:00 a.m. Guests wishing to extend this time should contact the reception desk the day before until 9:00 p.m.
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Keys
We kindly ask you to return your key to reception desk when you are not in your room.
Please DO NOT leave the key in the lock outside your door.
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Lost Property
Please contact the reception desk.
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Safe Deposit Boxes / Valuables
As the hotel cannot accept any responsibility for the loss of any valuables, we advise all our guests to use the safety deposit boxes which are situated in the units. You can hire the safe key from the reception desk with the following rates:
| | One day or for an extension day | 2.50 Euro | | One week | 15.00 Euro | | Two weeks | 28.00 Euro | | Please do not forget to return the safe key to reception desk on departure.
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Phone - Telex - Fax
Some useful international codes:
| | Austria | 0043 | | Italy | 0039 | | Belgium | 0031 | | Netherlands | 0031 | | Cyprus | 00357 | | Norway | 0047 | | Denmark | 0045 | | Spain | 0034 | | Finland | 00358 | | Sweden | 0046 | | France | 0033 | | Switzerland | 0041 | | Germany | 0049 | | UK | 0044 | | Ireland | 00353 | | USA & Canada | 001 | | For inland calls:
| | Aghios Nicolaos | 28410 | | Iraklion | 2810 | | Athens | 210 | | Rethymnon | 28310 | | Hania | 28210 | | Thessaloniki | 2310 | | International calls can be made from your room. Please dial 0 for an external line. For connection to another guest room, please dial the room number, for example 101.
All telephone calls will be automatically charged to your room bill. The calls between the resort rooms are free of charge.
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Please do not forget to settle your bill on the day of your departure.
Wake Up Calls
Please contact the reception (dial 9).
Internet Desk
located close to the reception desk.
Messages
All telephone or fax messages will be left in your key box at the reception desk.
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Mail / Post Stamps
Guests' incoming mail will be placed in your key box at the reception desk.
A yellow post box is situated outside the main hotel entrance for your outgoing mail.
Stamps, telephone cards, newspapers are sold at the mini market.
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TV Channels
| | Remote | Channel | Country | | Remote | Channel | Country |
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| 1 | CNN | USA | | 10 | EuroNews | GB | | 2 | BBC | GB | | 11 | RAI uno | I | | 3 | BBC Prime | GB | | 12 | TV 5 | F | | 4 | EuroSport | GB | | 13 | Music Radio | GR | | 5 | EuroSport | D | | 14 | Mega | GR | | 6 | ARD | D | | 15 | Antenna | GR | | 7 | RTL | D | | 16 | ET 1 | GR | | 8 | Sat.1 | D | | 17 | NET | GR | | 9 | BVN | |
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Entertainment Program
Please watch the announcement board for events taking place in the hotel daily.
An overview on our events is shown  here.
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Swimming Pools
In Grand Leoniki and Leoniki Residence there are three large pools with depth 1.40 meter, one small paddling-pool, and one heated indoor pool with depth 1.30 m.
Umbrellas and sun beds are free of charge.
Safety at the Pool
Check pool depths before entering the water.
Do not dive where you see a "No Diving" sign.
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Children have to be accompanied closely by parents or guardians at all times during your stay.
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Do not swim immediately after eating or drinking. Do not swim at night.
Pool opening hours: 8 a.m. till 8 p.m.
Changing-Rooms
are situated by the pool area.
Foreign Exchange
is provided at the reception desk.
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Credit Cards
We accept American Express, Eurocard/Mastercard and VISA.
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Bus Timetable
Bus stops are located 200 meters from the resort.
Local busses are blue/white. They provide services to Rethymnon and it's central bus station (from there suburban bus connection to Hania).
Suburban busses are green/yellow. They provide services to Iraklion, and on the short distance to Rethymnon and it's central bus station as well.
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For further details please enquire at the reception desk.
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Taxis
are available on request. Please contact the reception desk (dial 9).
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Information on Crete / Excursions
For information on the most important excursion destinations in Crete and how you can go there, please ask at the reception desk.
There are also weekly excursion programs (Samaria Gorge, cruise to Santorini Island etc).
For more information or to make your reservation please contact the reception desk.
The Agreco Farm excursion is a highlight of it's own kind.
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Flowers
Please contact the reception desk (dial 9).
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Doctor / Dentist
Several multilingual doctors and dentists have their offices nearby.
Please contact the reception desk (dial 9).
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Medical Assistance
In Iraklion there is a university hospital.
In Rethymnon and in Hania there are general hospitals with emergency centers.
The nearest Pharmacy is 600 meters away.
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First Aid
A First Aid Kit is available at the reception desk.
Complaints
Please contact the hotel manager.
Fire Precautions
There are fire extinguishers in each building.
In case of fire, please call the reception desk (dial 9) and leave the building immediately.
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Do NOT use the elevators!
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Voltage
The voltage is 230 Volts / 50 Hz.
There is a main fuse in each dwelling unit.
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Temperature Charts
(daytime average air temperature per calendar month / in centigrade) | | January | 12.5 | | July | 27 | | February | 13 | | August | 27 | | March | 14.5 | | September | 24 | | April | 15 | | October | 20.5 | | May | 17 | | November | 17.5 | | June | 25 | | December | 14.5 |
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Local Events
The annual Renaissance Festival is the highlight of the city's cultural activities. It has been established more than 10 years ago and plays host during June and July.
Official Renaissance Festival logo
Courtesy of the Municipality of Rethymnon
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The Cretan Wine Festival has a tradition of almost 40 years. This celebration in the public park of Rethymnon is organized every July and offers free wine to thousands of visitors.
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The Rethymnon Carnival is considered the most beautiful one in Crete, and the special events organized comprise also dances, masked balls and a marvelous treasure hunt.
The event takes place in February.
Official Carnival logo
Courtesy of the Municipality of Rethymnon
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The Raki Festival in the town of Rethymnon shows the traditional way of distilling raki. It raises a revival of the customs linked to it.
The most important religious celebration of the town is the presentation of Virgin Mary on the 21st of November.
National holidays are on the 25th of March and the 28th of October, and local holiday is on the 21st of May.
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